I am a Senior UX Researcher at VMware on the Carbon Black team, where I conduct research on how we can make our cybersecurity product better for cybersecurity professionals. Previously, I was at Google, working on Business Messages, Google Messages, and Cloud Customer Experience. I received my PhD from University of Michigan School of Information (advised by Nicole Ellison). For my PhD, I conducted research how people can use communication technologies, particularly social media, to better support their interpersonal relationships. I am a mixed methods researcher and employ a range of methods including surveys, in-depth interviews, experiments, and focus groups. My research has appeared in peer-reviewed venues such as Information, Communication, and Society; CHI; and Annual Review of Psychology. I have interned at Microsoft Research New England – Social Media Collective and Google on the Duo (video chat) team.
Penny Triệu 