Welcome to my website!
I am a UX Researcher at Google on the Business Messages team, where I conduct research on how business can more effectively communicate with consumers. Previously, I was on the Google Messages and Cloud Customer Experience teams. I received my PhD from University of Michigan School of Information (advised by Nicole Ellison). For my PhD, I conducted research how people can use communication technologies, particularly social media, to better support their interpersonal relationships. I am a mixed methods researcher and employ a range of methods including surveys, in-depth interviews, experiments, and focus groups. My research has appeared in peer-reviewed venues such as Information, Communication, and Society; CHI; and Annual Review of Psychology. I have interned at Microsoft Research New England – Social Media Collective and Google on the Duo (video chat) team.
Penny Triệu 